Automotive Service Advisor Phase Two (Skills Programme SP 0990/17-17)
Programme Overview
Description
This specialized skills programme is designed to bridge the gap between technical automotive knowledge and professional front-end service management. The course focuses on the "Service Advisor" lifecycle, teaching learners how to act as the vital link between the customer and the workshop.
Key areas of focus include managing the flow of vehicles into the facility, interpreting customer service requests, ensuring ethical business practices, and maintaining high customer satisfaction through professional vehicle handovers and effective communication.
Duration
- Total Credits: 52 Credits
- Estimated Time: Approximately 6 months
Duration
Estimated Time: Approximately 6 months (part-time or full-time)
Qualification
NQF Level: Typically NQF Level 4 (aligned with the core communication and technical unit standards).
Entry Requirements
Requirements
- Successful completion of Phase One (or equivalent foundational automotive skills).
- NQF Level 3/Grade 11 (with a focus on communication and literacy).
- Strong interpersonal skills and a basic understanding of automotive components.
Career Outcomes
Potential Career Paths:
Career Outcomes
Graduates are prepared for front-of-house roles in dealership service centers and independent workshops, including:
- Automotive Service Advisor
- Workshop Controller
- Service Receptionist
- Warranty Administrator
- After-sales Consultant
Interested in this Programme?
Need Help Deciding?
- Free consultation
- merSETA funding support
- Career guidance
- Facility tours available
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